CryptoLeo Privacy Policy

At CryptoLeo, we respect your privacy and are committed to protecting the personal data you share with us when you register, play, or interact with our platform. This CryptoLeo Casino privacy policy explains what information we collect, how we use it, who we share it with, and the rights you have as a user. By creating an account or using our services, you agree to the practices described below.

Information We Collect

When you sign up at CryptoLeo Casino or use any of our services, we collect several categories of data to verify your identity, process payments, and provide a secure gaming environment. We gather this information directly from you, automatically through your use of our site, and sometimes from third parties such as payment processors or identity verification providers.

• We collect registration details such as your name, email address, date of birth, country of residence, and phone number.
• We record financial information, including deposit and withdrawal history, cryptocurrency wallet addresses, and payment method details used when you deposit via BTC, ETH, USDT, Visa, Mastercard, or bank transfer.
• We track your gaming activity, including bets placed, games played, bonus usage, and session duration, to improve our services and detect fraud.
• We collect technical data such as your IP address, device type, browser version, and operating system when you access CryptoLeo through desktop, mobile browser, or our casino app.
• We may collect identity verification documents, such as a government-issued ID or proof of address, as part of our KYC and anti-money-laundering obligations.
• We gather communication records when you contact our customer support team via live chat, email, or phone.

How We Use Your Information

We use the data we collect for legitimate business purposes, including operating our platform, complying with our licensing obligations under the Curaçao Gaming Authority, and delivering a personalised experience. Our goal is to ensure every player at CryptoLeo Casino enjoys a safe, fair, and transparent environment.

• We use your information to verify your identity and age, in line with our responsible gambling and anti-fraud obligations.
• We process your payment details to facilitate deposits and withdrawals, including crypto transactions and fiat payments through Visa or Mastercard.
• We analyse your gaming behaviour to tailor promotions, such as our welcome package, reload bonuses, and VIP rank rewards.
• We send you transactional emails and, where you have opted in, marketing communications about new bonuses, tournaments, and promotions.
• We use technical data to maintain site security, prevent unauthorised access, and improve performance across all CryptoLeo casino versions.
• We retain records as required by our licence and applicable anti-money-laundering regulations.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on your consent when you register an account or subscribe to marketing communications. We also process data where necessary to perform our contract with you, such as processing withdrawals or crediting bonus funds. Additionally, we process information to comply with legal obligations imposed by our regulator and to pursue our legitimate interests in preventing fraud and maintaining platform security.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including payment processors such as UDM Processing Services Ltd and Optivion Systems Ltd, identity verification providers, game developers such as BGaming, Evolution, NetEnt, and Microgaming, and regulatory authorities when legally required.

• We share data with payment agents and banking partners to process your deposits and cashouts.
• We share necessary information with game providers to enable fair play and accurate reporting.
• We may disclose information to law enforcement or regulators if required by law or to investigate suspected fraud.
• We may share data with marketing and analytics providers to improve our promotional campaigns and website performance.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and analyse traffic patterns. You can manage cookie settings through your browser, though disabling certain cookies may limit some features of our platform. For more detail, please review our separate cookie policy.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our licensing obligations, tax regulations, and anti-money-laundering laws. Once this retention period expires, we securely delete or anonymise your data unless a longer retention period is legally required.

Data Security

We take data security seriously and implement industry-standard measures, including encryption, secure servers, and restricted access protocols, to protect your personal and financial information from unauthorised access, loss, or misuse. While we strive to maintain robust protections, no online system can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You may withdraw consent at any time where processing is based on consent.
• You can request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team at [email protected] or [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

Because we serve players across multiple regions, including Latin America, Canada, Scandinavia, New Zealand, Eastern Europe, and South Africa, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Age Restrictions

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction, generally 18 years or older. We do not knowingly collect personal data from minors, and we reserve the right to close accounts and void winnings if we discover underage use.

Restricted Jurisdictions

We do not offer our services to residents of certain countries, including Australia, France, the Netherlands, Spain, the United Kingdom, the United States, Russia, Ukraine, and other listed territories. If we identify that you are accessing our platform from a restricted jurisdiction, we may suspend your account and limit data processing accordingly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of CryptoLeo after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our team via live chat, available 24/7, or email us at [email protected] or [email protected]. We are here to help and committed to resolving any privacy-related concerns promptly.